FAQs & Basic Troubleshooting
Answers and troubleshooting steps to our most common questions!
22 articles
- Have an idea to improve Fansly? Let us know!Your feedback plays a crucial role in shaping the platform and enhancing the creator experience!
- How to Contact Support
- Leaderboard FAQs
- Downloading Media on FanslyMedia on Fansly cannot be downloaded.
- How do I stop receiving Emails from Fansly?
- How Can I Find New Content?Fansly offers several built-in features to help you connect with content you’ll love without having to search endlessly.
- What is an Inactive Status Charge?An inactive status charge is a small fee that may be applied if your account has no activity for 12 consecutive months.
- Basic TroubleshootingIf you’re experiencing issues with the Fansly website or app, here are some steps you can try before reaching out for support!
- Can't Open a Post to View a Reply
- Unable to Find a User in the Search Bar
- Experiencing: “You cannot send an empty post.”
- Experiencing: “This profile or page does not exist.”
- A User Says That My Profile Page No Longer Exists
- Experiencing: “Referral Code Already in Use”This indicates the referral code you’re trying to create is unavailable because it is already being used by another user.
- Subscribed, but Can’t See Creator’s ContentTroubleshooting help!
- How to Report on FanslyWhether you come across problematic content or a user who violates our Terms of Service (TOS), you can report it quickly and securely.
- Login IssuesSome common issues and how to navigate!
- What to do if you think your Account was hacked
- Disputing a Transaction
- What Currency Does Fansly Use?
- Reporting Non-Consensual Intimate Imagery
- Is My Account Information Secure?Protecting your privacy and security isn’t just important to us: it’s at the core of everything we do. Here’s how we keep your information safe and give you control over…