FAQs & Basic Troubleshooting
Answers and troubleshooting steps to our most common questions!
22 articles
Have an idea to improve Fansly? Let us know!Your feedback plays a crucial role in shaping the platform and enhancing the creator experience!
How to Contact Support
December Naughty List FAQ
How to: Retract ConsentConsent is everything, and at Fansly, we're committed to ensuring that all parties are comfortable with their content being shared!
Downloading Media on FanslyMedia on Fansly cannot be downloaded.
How do I stop receiving Emails from Fansly?
How Can I Find New Content?Fansly offers several built-in features to help you connect with content you’ll love without having to search endlessly.
What is an Inactive Status Charge?An inactive status charge is a small fee that may be applied if your account has no activity for 12 consecutive months.
How Does a Fansly Transaction Appear on My Statement?
Is My Account Information Secure?Protecting your privacy and security isn’t just important to us: it’s at the core of everything we do. Here’s how we keep your information safe and give you control over…
Basic TroubleshootingIf you’re experiencing issues with the Fansly website or app, here are some steps you can try before reaching out for support!
Can't Open a Post to View a Reply
Unable to Find a User in the Search Bar
Experiencing: “You cannot send an empty post.”
Experiencing: “This profile or page does not exist.”
A User Says That My Profile Page No Longer Exists
Experiencing: “Referral Code Already in Use”This indicates the referral code you’re trying to create is unavailable because it is already being used by another user.
Subscribed, but Can’t See Creator’s ContentTroubleshooting help!
How to Report on FanslyWhether you come across problematic content or a user who violates our Terms of Service (TOS), you can report it quickly and securely.
Login IssuesSome common issues and how to navigate!
What to do if you think your Account was hacked
Disputing a Transaction