How We Handle Complaints
Full policy and complaint form: fansly.com/complaints
What you can report: Content or user activity that is illegal or otherwise in violation of our Terms of Service or credit card association policies.
How fast we respond: We respond to all complaints within 5 business days. Complaints involving nonconsensual intimate visual depictions (NCIVD) are escalated for resolution within 48 hours. By submitting a complaint you agree that we may contact you by email if more information is needed from you.
Who can file: Anyone may report illegal content, nonconsensual content (NCC), or other Terms of Service violations. NCIVD complaints must be submitted by the identifiable individual or an authorized representative.
Consent: Consent to the creation of intimate visual depictions is never sufficient to prove consent to publish them on Fansly. Everyone depicted must consent to the creation, the publication on Fansly, and if applicable the downloading of the depictions.
If we find a violation: We will determine the appropriate remedy and take the necessary action immediately, up to permanently terminating the account, reporting the incident to law enforcement, and pursuing legal remedies. We immediately remove all identified NCC.
Appeals: Any person depicted in content may appeal a decision concerning an allegation that it was published without valid consent. If we dispute whether consent is legally void, the matter may go to an independent neutral decision-maker at Fansly's expense. An NCC complaint that cannot be resolved internally goes to a neutral arbitration association at our expense.
Copyright: The complaint form is not for copyright issues. If content infringes your copyrights, submit a DMCA takedown request in accordance with our DMCA Policy.
Prefer to send a paper form? Download the PDF complaints form and email the completed copy to [email protected].
NCIVD and NCC are defined in full in our Complaints Policy.
Reporting Content or Accounts on the Site
At Fansly, we’re dedicated to maintaining a safe and positive environment for all users. The easiest way to report content is using our built-in Report feature.
Click on the three white dots in the top right of the profile or content.
Click Report.
Choose a reason.
Add any details that will help our team investigate.
Click Confirm.
Reporting by Email
Reports can also be submitted via email to [email protected]. Be sure to include:
Links: Direct URL(s) to the content or profile.
Description: A clear explanation of the problem.
Reason: Why it violates laws or our TOS.
Evidence: Any other evidence of the violation.
Our Review Process
Review: Our team will thoroughly review the report within 5 business days to assess if the content violates our policies or any laws. Complaints involving NCIVD are escalated for resolution within 48 hours.
Resolution: If content or an account is found in violation, we’ll take immediate action, including possible removal.
Reporting intimate imagery of yourself posted without consent
Email [email protected] with the completed Notice of Non-Consensual Intimate Imagery form, available here or by request.
You do not need to be logged in to submit a report.
If you are unsure whether what you are reporting qualifies as NCII, submit the report anyway.
⚠️ Important Notes
Reports are anonymous: the user will not know who submitted them.
While we're unable to provide updates on investigations, every report is carefully reviewed by our Compliance team.
Thank you for helping us keep Fansly a safe and supportive community! 💙