Forgot Username or Password
Having trouble signing in? Here’s how to get back on track.
Username – Log in with your email address instead. Once signed in, you can view your username on your Account page.
Password – Select Forgot Password? on the login form and follow the steps to create a new one.
💡 ProTip: If you created your account using a social login (such as Google or Twitter), be sure to use that same option when signing in again.
My Account No Longer Exists
Seeing a message that your account no longer exists means it was deactivated, or you may be using an incorrect sign-in method.
💡If you deactivated your account and would like it restored, please contact Support for assistance!
When I Log In, All My Content is Missing
Not seeing your previous subscriptions or purchases?
First, make sure you’re signed in to the correct account.
One easy way to check is to compare the email address on your account with the emails you received about your subscription or purchase.
If everything looks correct and your content still isn’t showing, contact Support.
Please include details such as:
the date of purchase
the type of content