Troubleshooting for mobile apps
Restart the app
Fully close the Fansly app, then reopen it.
Update the app
Check your device’s app store for updates.
Clear app cache or data
Android: Go to Settings → Apps → Fansly → Clear Cache/Data.
iOS: If no cache option is available, reinstall the app.
Restart your device
Power your device off and back on to refresh background processes.
Payment-related issues
Check your balance
Ensure your card, wallet, or payment method has sufficient funds.
Verify card details
Double-check that your card number, expiration date, and CVV are entered correctly.
Contact your bank
If a payment fails, your bank may have blocked the transaction for security reasons.
Network issues
Check your internet connection
Confirm that you’re connected to a stable Wi-Fi or mobile network.
If possible, switch to a different network and try again.
Restart your router or modem
A quick reboot often resolves connectivity issues.
Still not working?
If you’ve tried all the steps above and are still experiencing issues, reach out to our Support Team for further assistance:
Reach out through the chat box on Fansly.com
Or email [email protected].