Here are some basic troubleshooting steps you can try before reaching out for help:
💻 General Troubleshooting for Websites
Refresh the Page 🔄
Sometimes a simple refresh (F5 or ⌘R) can resolve minor glitches.Clear Browser Cache & Cookies 🧹
Go to your browser settings and clear cache and cookies.
Then, restart your browser and try again.
Try a Different Browser 🌐
Some issues may be browser-specific. Test the site on Chrome, Firefox, Edge, or Safari.
Disable Extensions 🚫
Ad-blockers or other extensions may interfere. Disable them temporarily to see if it helps.
Update Your Browser and Fansly 🛠️
Ensure you're using the latest version of Fansly and your browser for compatibility. To check for Fansly updates, click here.Switch to Incognito Mode 👤
Open the site in private/incognito mode to bypass some browser settings.
📱 For Mobile Apps
Restart the App 🔄
Fully close the app and reopen it.Update the App 🆕
Check for updates in your device’s app store.Clear App Cache/Data 🧹
On Android: Go to settings > Apps > Fansly > Clear Cache/Data.
On iOS: Reinstall the app if clearing cache isn’t an option.
Restart Your Device 🔌
Turn your device off and back on to reset processes.
💳 For Payment Issues
Check Your Balance 🏦
Ensure your card or wallet has sufficient funds.Verify Card Details 🔍
Double-check your card number, expiry date, and CVV.Contact Your Bank 📞
Some transactions may be blocked by your bank for security reasons.
🌍 Network Issues
Check Your Internet Connection 📡
Ensure you're connected to a stable Wi-Fi or mobile network.
Switch to a different network if possible.
Restart Your Router/Modem 🔌
A quick reboot can solve connectivity problems.
🛠️ Still Not Working?
If you’ve tried all the steps above and the issue persists, reach out to Fansly Support using the Help button or via email at [email protected] for further assistance. 💌