Refund Policy
All purchases and fees associated with your account are considered final and nonrefundable as outlined in our Terms of Service. However, we understand that unique situations can arise.
We reserve the right to review and address refund requests on a case-by-case basis. Refunds may be issued in certain circumstances, at our sole discretion, to ensure fairness and resolve concerns.
How to Dispute a Charge with Fansly
Believe you’ve been charged in error? Here’s the process to dispute a charge:
Step 1: Contact Support
Email [email protected] with a subject line like “Dispute Subscription Charge.”
Include the following details in your email:
Transaction ID: gathered from your Fansly Transaction History
Date and Amount of the charge: as exact as possible
Issue Description: for example, you did not intend to subscribe or the content was not delivered as expected
Evidence: If you have any supporting evidence for your refund request, please include it in your email.
Step 2: Investigation
Our support team will carefully review your case and gather any necessary details to investigate the issue.
Step 3: Updates and Resolution
We will keep you informed throughout the process. If additional information is required, we’ll reach out to you by email. Please check your inbox regularly.
Please don’t hesitate to reach out: we’re committed to ensuring your experience is smooth and fair!