We understand that sometimes things don’t go as expected. While most purchases and fees on Fansly are final and nonrefundable, as outlined in our Terms of Service, we want to be clear about how this works and what you can do if you have concerns.
Because digital content can’t be “returned” once it’s been accessed, refunds are not available if you’ve already purchased and successfully received the content, even if you regret the purchase afterward. This policy ensures fairness for creators, whose work is immediately delivered once purchased.
Refunds are also not issued in cases where users refuse to complete the legally required age verification process or are unable to complete it due to issues such as an expired ID or unsupported verification methods. Age verification is a legal requirement in certain regions, including specific states in the U.S. the UK, Australia, Germany and Brazil to ensure compliance with local regulations.
However, we understand that unique situations can arise. We reserve the right to review and address refund requests on a case-by-case basis. Refunds may be issued in certain circumstances, at our sole discretion, to ensure fairness and resolve concerns.
If you believe your case warrants review or have questions about a specific charge, please contact us at [email protected]. Our team will do our best to assist you.
When contacting support, ensure you include the transaction details, such as the date, amount, and a brief description of the issue. Providing relevant documentation, like screenshots or receipts, can assist in resolving your concern more efficiently.