We understand that sometimes things don’t go as expected. While most purchases and fees on Fansly are final and nonrefundable, as outlined in our Terms of Service, we want to be clear about how this works and what you can do if you have concerns.
Because digital content can’t be “returned” once it’s been accessed, refunds are not available if you’ve already purchased and successfully received the content, even if you regret the purchase afterward. This policy ensures fairness for creators, whose work is immediately delivered once purchased.
However, we understand that unique situations can arise. We reserve the right to review and address refund requests on a case-by-case basis. Refunds may be issued in certain circumstances, at our sole discretion, to ensure fairness and resolve concerns.
If you believe your case warrants review or have questions about a specific charge, please contact us at [email protected]. Our team will do our best to assist you.