Fansly’s Commitment to Creator Protection
Fansly takes creator protection very seriously. Your privacy and security are our top priorities!
We’re dedicated to safeguarding your content, respecting your boundaries, and maintaining your privacy. Our robust on-site privacy features and dedicated customer support reflect this commitment.
Am I Protected from Chargebacks?
Fansly shields creators from chargebacks in most cases. However, we reserve the right to deduct earnings in situations like:
An unusually high number of chargebacks compared to other creators.
Exceptional cases where creator fault is determined.
You can read our full chargeback policy in our Terms of Service.
Can I block users from specific places?
Absolutely! Want to block a specific country, state, or city?
Navigate to Privacy & Safety settings.
Choose the areas to block, and users from those locations will see a blank page as if your profile doesn’t exist.
Additional Privacy Tip: Set your timeline permissions to followers only. This ensures only logged-in followers can view your content, enhancing privacy.
For more information on Permissions, check out this article.
Can I block a subscriber?
You’re in control of who accesses your content and are welcome to block users at any time. Blocking a user prevents them from:
Viewing your profile.
Contacting you on Fansly.
⚠️ Important Notes:
Subscriptions aren’t refunded automatically when you block a user.
If they request a refund and it’s approved, the amount will be deducted from your earnings.
Fans retain access to purchased media indefinitely. If there is an exceptional case, please reach out to Support to request removal, and our team will be happy to investigate further!
To block a user, click the three dots near their username and select Block User.
How can I allow others to help manage my account?
If you work with an agency, assistant, or manager, use Management Sessions to securely share account access.
Management Sessions allow trusted individuals to log in without sharing your password.
For added security, enable Two-Factor Authentication (2FA).
Check out this article for more information!
Is My Legal Name Visible to Fans?
No, your legal name and personal details are private. Fansly protects your information by:
Encrypting personal details.
Using a third-party processor for payments.
⚠️ We don’t store billing information and would never compromise your privacy.
Can Users Pay Me for Off-Platform Content or Services?
If the content or services violate Fansly’s Terms of Service, the answer is no. Always review the Terms of Service to ensure compliance.
Fansly is here to support and protect you! If you have further questions, reach out at [email protected]