💳 Charged by Mistake? Here's How to Dispute the Charge 

If you believe you’ve been charged a subscription fee in error, we’re here to help! Follow these steps to dispute the charge:

1. Contact Support 📧

   • Email us at support@fansly.com with the subject line “Dispute Subscription Charge.”
   • Please include the following details in your email:
     • The transaction ID or payment reference number (found on your bank or card statement).
     • The date and amount of the charge you are disputing.
     • A brief description of the issue (e.g., whether you did not intend to subscribe or if there was an issue with the charge).

2. We’ll Investigate 🔍

   • Our support team will review your case and gather any necessary details to resolve the issue.
   • If the charge was made in error, we will process a refund or take appropriate action.

3. Communication is Key 💬

   • If we need additional information to process your dispute, we’ll reach out. Please keep an eye on your inbox for updates from our team.

⚡️ Pro Tip: Be sure to check your subscription history in the Subscriptions tab to confirm whether the charge is linked to an active subscription or a previous one.

We’re committed to ensuring your experience is smooth and fair, so don’t hesitate to reach out! 😊