If you’ve purchased wallet funds but haven’t received them, don’t worry—we’re here to help! Here’s what you can do:
Reach Out to Support 📧
Use the messenger via the help button or email us at [email protected]. Let us know about the issue you’re facing, and we’ll assist you as quickly as possible.
Include Your Purchase Receipt 🧾
When emailing us, make sure to attach a copy of your purchase receipt or any transaction details showing your wallet funds purchase. This will help us track your transaction and resolve the issue faster!
Check Your Transaction History 🔍
If you're unsure about the purchase details, you can double-check your transaction history under your Wallet settings to verify the purchase was successful.