If you’ve purchased wallet funds but haven’t received them, don’t worry—we’re here to help! Here’s what you can do:
Reach Out to Support
Use the messenger via the help button or email us at [email protected]. Let us know about the issue you’re facing, and we’ll assist you as quickly as possible.
Include Proof of Purchase
When emailing us, make sure to include proof of purchase (Bank or credit card statement, screenshot from your online banking) showing your wallet funds purchase. This will help us track your transaction and resolve the issue faster!
Check Your Transaction History 🔍
If you're unsure about the purchase details, you can double-check your transaction history under your Wallet settings to verify the purchase was successful.