👀 Subscriber Unable to View Your Content? Here’s How to Fix It
If a subscriber is reporting they can’t see your content, let’s check a few things to resolve the issue!
-
Check Your Timeline Permissions 🔒
- Make sure your timeline permissions are set up correctly. You can review and adjust them here: https://fansly.com/settings/privacy.
- For example, if your follow button is turned off, but following is a requirement to view your timeline, new users won’t be able to see your content.
-
Double-Check Subscription Tier Permissions 🛠️
- Ensure that the problematic media includes the correct subscription tier permissions. Each tier needs its own set of permissions to be able to view content.
If the issue still persists after checking these settings, have your subscriber reach out to us directly:
- 📧 Email: support@fansly.com
-
Help Button: They can also click the Support button on the website to contact our support team.
We’re here to help! 😊