Here are some basic troubleshooting steps you can try before reaching out for help:
💻 General Troubleshooting for Websites
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Refresh the Page 🔄
Sometimes a simple refresh (F5 or ⌘R) can resolve minor glitches. -
Clear Browser Cache & Cookies 🧹
- Go to your browser settings and clear cache and cookies.
- Then, restart your browser and try again.
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Try a Different Browser 🌐
- Some issues may be browser-specific. Test the site on Chrome, Firefox, Edge, or Safari.
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Disable Extensions 🚫
- Ad-blockers or other extensions may interfere. Disable them temporarily to see if it helps.
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Update Your Browser and Fansly 🛠️
Ensure you're using the latest version of Fansly and your browser for compatibility. To check for Fansly updates, click here. -
Switch to Incognito Mode 👤
Open the site in private/incognito mode to bypass some browser settings.
📱 For Mobile Apps
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Restart the App 🔄
Fully close the app and reopen it. -
Update the App 🆕
Check for updates in your device’s app store. -
Clear App Cache/Data 🧹
- On Android: Go to settings > Apps > Fansly > Clear Cache/Data.
- On iOS: Reinstall the app if clearing cache isn’t an option.
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Restart Your Device 🔌
Turn your device off and back on to reset processes.
💳 For Payment Issues
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Check Your Balance 🏦
Ensure your card or wallet has sufficient funds. -
Verify Card Details 🔍
Double-check your card number, expiry date, and CVV. -
Contact Your Bank 📞
Some transactions may be blocked by your bank for security reasons.
🌍 Network Issues
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Check Your Internet Connection 📡
- Ensure you're connected to a stable Wi-Fi or mobile network.
- Switch to a different network if possible.
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Restart Your Router/Modem 🔌
A quick reboot can solve connectivity problems.
🛠️ Still Not Working?
If you’ve tried all the steps above and the issue persists, reach out to Fansly Support via email at support@fansly.com or use the support request form for further assistance. 💌