If your crypto deposit hasn’t completed or your wallet hasn’t updated yet, don’t worry. There are a few common reasons this can happen.
This guide will help you understand what’s going on and what to do next.
Why is my deposit still pending?
Crypto payments need to be confirmed on the blockchain before they’re completed.
During this time, you may see statuses like:
Waiting for payment
Payment detected, confirming
This is normal. Some transactions take longer depending on network activity.
I sent my payment but it still says “Awaiting Payment”
This usually means the payment hasn’t been detected yet.
This can happen if:
The transaction is still processing on the blockchain
The payment was sent from an exchange that delays withdrawals
If you’ve already sent your payment, give it some time to be detected.
My payment is taking longer than expected
Processing times can vary depending on the cryptocurrency and network.
Delays can happen due to:
Network congestion
Slow confirmations
Exchange processing times
In most cases, the payment will complete once it’s fully confirmed.
My deposit expired, but I already sent the payment
Each deposit has a time window to complete the payment.
If the payment is sent after the timer expires:
The original rate is no longer valid
The deposit may not complete automatically
If this happens, please contact support and include your transaction ID (TXID), so we can review your payment and help resolve it.
My payment shows an error
Payments may show an error if:
A different amount was sent
The payment was sent after the time window expired
When this happens, the deposit may not complete automatically and may need review.
What should I do next?
If your deposit hasn’t completed after a reasonable amount of time, please contact support and include:
Your transaction ID (TXID)
The cryptocurrency used
The amount sent
This helps us locate your payment and assist you faster.
Need Help?
If you’re unsure about your deposit status or if something doesn’t look right, our Support team is here to help 💙