💳 Charged by Mistake? Here's How to Dispute the Charge
If you believe you’ve been charged a subscription fee in error, we’re here to help! Follow these steps to dispute the charge:
Contact Support 📧
Email us at [email protected] with the subject line “Dispute Subscription Charge.”
Please include the following details in your email:
The transaction ID or payment reference number (found on your bank or card statement).
The date and amount of the charge you are disputing.
A brief description of the issue (e.g., whether you did not intend to subscribe or if there was an issue with the charge).
We’ll Investigate 🔍
Our support team will review your case and gather any necessary details to resolve the issue.
If the charge was made in error, we will process a refund or take appropriate action.
Communication is Key 💬
If we need additional information to process your dispute, we’ll reach out. Please keep an eye on your inbox for updates from our team.
⚡️ Pro Tip: Be sure to check your subscription history in the Subscriptions tab to confirm whether the charge is linked to an active subscription or a previous one.
We’re committed to ensuring your experience is smooth and fair, so don’t hesitate to reach out! 😊