Unable to Add a Card or Payment Declined

đź’ł Having Trouble Adding Your Card or Completing a Payment? Here's How to Fix It:

If your card can’t be added or your payment is declined, here are some common reasons and steps you can take:

1. Check Your Card Details 🛠️

  • Ensure your card is valid (not expired or restricted). âś…
  • Confirm your card is capable of processing international transactions 🌎.
  • Double-check that the card information you entered matches exactly with the details on your card statement đź“ť.

2. Troubleshooting Steps 🔧

If the issue persists, try these steps:

  • Use a different browser or device: 🖥️ Switch to a computer or laptop if you’re on a mobile device.
  • Clear your browser’s cache and cookies: 🍪 Log out of your Fansly account, clear the cache and cookies, and log back in.
  • Disable third-party browser extensions: 🔌 Some plugins may interfere with the payment process. Temporarily disable them and try again.
  • Avoid using a VPN or proxy: đźš« These can block or hide your real IP address, which might cause issues with card verification.

3. Next Steps If It Still Doesn’t Work ⏳

  • Wait for 24 hours, then try adding your card again đź•’.
  • Try using a different card if possible đź’ł.
  • If your purchases are being declined, contact your card provider to ask them to whitelist transactions from Select Media, Fansly’s payment processor 🏦.

Need Further Help? đź’¬

If you’ve tried all these steps and the problem persists, don’t worry! Our support team is here to help. Reach out to us at support@fansly.com 📧, and we’ll assist you in resolving the issue.